My fencing contractor Knaresborough Fencing sourced from here and I was delighted with the product. Went back as an amateur to get some additional fencing for a small project. They were as helpful when spending just £40 as if I had been spending £4000. Very impressed, customer service still matters.
So pleased that by chance I went to Dickson timber. From now on it will be my go to company for timber products. The service I received was first class especially the updates regarding delivery etc. a very nice touch that I appreciated was the after sales service and how my many questions were answered without any irritation from the sales team. As a company you should be very proud of the service you offer to your customers.with thanks Chris Charlesworth Spofforth
Ordered a tongue and groove gate for a client and found the company a pleasure to work with. The bespoke product was a doddle to fit as it was millimeter perfect and incredibly sturdy. Delivery was cheap and swift and the clients are over the moon with the quality. I have bought gates and doors from many other outlets and found Dickson's the best value by far with super friendly and helpful staff.
Went to the service desk at the yard ,Ordered some composite decking paid close to two thousand pound for it. Was told that if we needed to bring any back we could as long as we had a receipt and the decking was in good condition. We had 5 lengths spare so we rented a van and took the day off work. I rang on the day we were bringing it back to be told again that they would gladly take the decking back. We live nearly a hour away.We were then rang 5 minutes before we got there to be told we could not bring it back. Wen I rang the timber yard up the staff were Very rude to me and would not listen to me as all I was saying was why was I told on two occasions that I could bring the spare decking back as long as I had a receipt . the person I spoke to said he was the manager ,but he was shouting and would not let me explain why I was a bit upset that we had rented a van and taken the day off work to get the decking to there yard. We ordered the decking from there yard in person to then be told we had to take it back to there supplier in Manchester which is hours away. Very bad customer service and would not advise using the timber yard.
We have used Dickson timber for years for all our timber. Always been pleased with the quality of the timber. We have been very impressed with the new set up and the direction Ben,his partner & team are taking the Company. Being self employed ourselves we understand the time and energy it takes to run a good business. Very professional, keep doing what you’re doing !
Fantastic customer service and attentive to our fence and pergola requirements. Ben was extremely helpful and even sold us a garden room after a year of searching for the perfect one! Ed was especially helpful even visiting our home and showing us how to diy our own contemporary fence.Above and beyond customer service and excellent quality timber.Highly recommend and will return.
Great service and very knowledgeable. I've had a few things off Dickson now and its all top quality timber and best prices around. Will definitely be using again for future jobs.
Disappointed I expected better from Ben. A chip off the 'old' block needs to up his game or he'll be joining his old man on the old wood pile! Smile! Smile! Smile!
Following the storm of Friday of last week(17/2/23), our garden fence blew down, we contacted Dickson's, and despite a power cut that meant all their systems were down, they took the order, delivered it 1st thing the next day, and were happy to wait for me to pay them when the power to their premises had been restored.Excellent customer service so I cannot recommend them highly enough.
Brilliant, not much more i can say!!! Asked for a quote, extremely good value, went over to take a look at the panels, friendly and extremely good quality. Made and delivered same day. What a great team, well done..
It's not often that companies go above and beyond to help customers and give them truly personal service, so Ben and the team deserve recognition for this. In such a busy time they were able to supply me with everything that I needed for a big landscaping project and despite being extremely busy they were able to get me my materials ahead of schedule and at a great price. Thank you, can't recommend enough.
Wouldn’t use anywhere else for timber. First class service, great prices and you couldn’t ask for much better than Peter Ben and aydin when picking up materials from them 👌
Now only supplying trade, chap in the yard was quite arrogant in informing me. Went to Marsland Timber & Building Supplies instead where they are very helpful, would recommend them.
Beware as they do not honour customer law, refused point blank an exchange. I didn't even want the cash return just to change product for items that were much cheaper So rude!!
The boss, Peter I think his name is, is the RUDEST person I've ever met. He has no customer service skills, f's and blinds at you and just makes the whole experience terrible. I've spent £thousands over a number of years there yet on the last couple of occasions I've been subjected to anger, rudeness and the worst service. The staff are great, Peter is not. I will not be going back. Oh if you are unfortunate enough to frequent PM Dickson, don't ask Peter to cut anything for you, unless you want to be "charged for his time" or you're happy with odd lengths and shoddy cutting!!! DO NOT BUY FROM HERE.
The service here is friendly and helpful, whether buying just a few bits or spending a great dal. The products are competitively priced too A great local business.
Excellent company to deal with. First class service from Ben Dickson. Took 30 mins from delivery of shed components to full installation. Great teamwork! Highly recommend.
What a great local company to deal with.Just taken delivery of a large order of Concrete fence posts, gravel boards and feathered edge fence panels. This company beat several other local companies on price, service and delivery time.Ben was realy helpfull on what quantities we needed so we didn't over order and also reccomended contractors who are coming to erect the fence to which i will add another review on their workmanship very soon. PM Dickson highly reccomend.
Nothing but high praise for this local business. Professional and friendly chaps who gave me expert guidance through their range of top quality products. I cannot fault the customer service I received from Ben from start to finish. I can highly recommend.
I was surprised to read Tracy Howard's review because I have dealt with Peter Dickson and his son Ben on and off for over 5 years and always found them reliable and professional in their business dealings. Peter is certainly 'direct' but I would never describe him as rude or obnoxious. I'm just in the process of ordering some fencing and a small cabin and they have been more than helpful.
Placed our first order for approx £700 with no problems, fast delivery etc. When we later phoned to place an order for a few extra bits he was extremely rude saying that he had already delivered to us twice before (which we had paid delivery costs for) and implied that he really didn't want to be bothered with smaller orders. Think he is missing the point that businesses thrive on repeat customers and recommendations and that no matter how busy you are, there really is no excuse for being rude and obnoxious! Needless to say order was cancelled and placed with Knox Sawmills.
